Datavail OFF Campus Drive 2023 Invites Students From Various Disciplines to apply for the Position of Data Analyst in Bangalore/Hyderabad/Mumbai, India. Below you will find more details about what you need to know if you are Interested and Eligible
Datavail Recruitment Details :-
|Post Name:||Trainee Database Administrator|
|Salary:||INR 50K Per Month (Expected)|
|Job Location:||Bangalore/Hyderabad/Mumbai, India|
Job Description & Responsibilities:-
- Technical Service Desk
- First Call Resolution (FCR)
- To assist an organization in achieving 25% of FCR of the overall ticket volume
- To communicate with customers as per Datavail customer communication protocol.
- To work closely with the Shift Leads/Manager ensuring tickets are assigned appropriately & responded to within SLA’s.
- Support: Provide technical support, troubleshoot, and resolve issues related to the PROD/DEV environments under supervision of Tier 2/Tier 3 DBA.
- To perform basic routine DBA activities & service requests.
- To monitor customer production /development environments using various monitoring tools.
- Strong understanding of underlying Operating Systems (Windows/Unix/Linux).
- Customer Service: Strong customer service orientation with the ability to communicate patiently, clearly, and professionally with users.
- Active Listening: Skill to understand user issues by actively listening to their descriptions and probing for additional details.
- Clear Communication: Ability to explain technical concepts and troubleshooting steps in a clear and concise manner to non-technical users.
- Empathy: Understanding and empathizing with users’ challenges and frustrations while providing assistance.
- Documentation: Proficiency in documenting incident details, troubleshooting steps, and resolutions in a comprehensive manner.
Preferred Skill Set:-
- Patience and Resilience: Ability to remain patient and calm, even when dealing with frustrated or stressed users.
- Adaptability: Flexibility to learn and adapt to new technologies, tools, and processes.
- Continuous Learning: Willingness to stay updated on database trends, emerging technologies, and best practices.
- Process Orientation: Ability to follow established procedures and guidelines while contributing to process improvement.
- Remote Support: Competence in providing remote technical support to users using various communication channels.
- Team Player: Willingness to work collaboratively within a team and contribute positively to the team’s goals.