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Datavail Recruitment | Trainee Database Administrator | Fresher

Datavail OFF Campus Drive 2023 Invites Students From Various Disciplines to apply for the Position of Data Analyst in Bangalore/Hyderabad/Mumbai, India. Below you will find more details about what you need to know if you are Interested and Eligible

Datavail Recruitment Details :-

Company Name:Datavail
Post Name:Trainee Database Administrator
Salary:INR 50K Per Month (Expected)
Degree:B.E/B.Tech/BSc/Graduation
Batch:2019/2020/2021/2022/2023
Experience:Freshers
Job Location:Bangalore/Hyderabad/Mumbai, India

Job Description & Responsibilities:-

  • Technical Service Desk
  • First Call Resolution (FCR)
  • To assist an organization in achieving 25% of FCR of the overall ticket volume
  • To communicate with customers as per Datavail customer communication protocol.
  • To work closely with the Shift Leads/Manager ensuring tickets are assigned appropriately & responded to within SLA’s.
  • Support: Provide technical support, troubleshoot, and resolve issues related to the PROD/DEV environments under supervision of Tier 2/Tier 3 DBA.
  • To perform basic routine DBA activities & service requests.
  • To monitor customer production /development environments using various monitoring tools.
  • Strong understanding of underlying Operating Systems (Windows/Unix/Linux).

Eligibility Criteria:-

  • B.E/B.Tech/BSc/Graduation
  • Customer Service: Strong customer service orientation with the ability to communicate patiently, clearly, and professionally with users.
  • Active Listening: Skill to understand user issues by actively listening to their descriptions and probing for additional details.
  • Clear Communication: Ability to explain technical concepts and troubleshooting steps in a clear and concise manner to non-technical users.
  • Empathy: Understanding and empathizing with users’ challenges and frustrations while providing assistance.
  • Documentation: Proficiency in documenting incident details, troubleshooting steps, and resolutions in a comprehensive manner.

Preferred Skill Set:-

  • Patience and Resilience: Ability to remain patient and calm, even when dealing with frustrated or stressed users.
  • Adaptability: Flexibility to learn and adapt to new technologies, tools, and processes.
  • Continuous Learning: Willingness to stay updated on database trends, emerging technologies, and best practices.
  • Process Orientation: Ability to follow established procedures and guidelines while contributing to process improvement.
  • Remote Support: Competence in providing remote technical support to users using various communication channels.
  • Team Player: Willingness to work collaboratively within a team and contribute positively to the team’s goals.

150+ Premium 𝗧𝗲𝗰𝗵 𝗖𝗼𝘂𝗿𝘀𝗲𝘀 𝗖𝗼𝗺𝗽𝗹𝗲𝘁𝗲𝗹𝘆 at Rs 99/year

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