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Boston Consulting Group Career | IT Service Associate

Boston Consulting Group Career 2024 Invites Students From Various Disciplines to apply for the Position of IT Service Associate in Delhi, India
Below you will find more details about what you need to know if you are Interested and Eligible

Boston Consulting Group Recruitment Details :-

Company Name:Boston Consulting Group
Post Name:IT Service Associate
Salary:INR 4-10 LPA (via Glassdoor)
Degree:Bachelor’s degree
Job Location:Delhi, India

Job Description & Responsibilities:-

  • Provide on-site technology support in both home and office environments across a variety of platforms and devices (e.g. PC, Mac, iOS, Android, etc.)
  • Utilize knowledge of Microsoft operating systems and Active Directory to provide 1st/2nd line IT support to users.
  • Troubleshoot and log any technical issues received via phone call or ticket in the IT Service Management tool Service Now.
  • Assist with documenting critical and routine technical procedures as well as end-user literature.
  • Troubleshoot video conference and telecommunications systems, and support key users if required.
  • Prepare and deploy laptops for staff, including all required user profile configuration and data migration.
  • Assist with hardware asset tracking and inventory management.
  • Assist on projects in an operational capacity for both global and local initiatives.

Eligibility Criteria:-

  • Focus on excellent customer service and the needs of the BCG user community through clear and precise communication (written and verbal), time management, and collaboration skills.
  • Self-starting attitude and resourcefulness to identify, analyze and solve problems that may arise.
  • Professionalism to be able to respect all BCG information as personal and confidential.

Required Skills Set:-

  • Ability to work independently as well as in a team environment displaying consideration and respect for others.
  • Able to exercise sound judgment and initiative while demonstrating competence and character that inspires trust.
  • Appetite for continuous learning to further IT knowledge and career development.
  • Meticulous attention to detail and ability to meet deadlines while displaying tact and patience in stressful situations.
  • Ability to follow established procedures/standards
  • Clear communication style and ability to communicate with technical and non-technical stakeholders both orally and written in excellent English.
  • Ability to effectively communicate and present technical concepts to management, peer groups and staff.
  • Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area.
  • Windows 10, Windows Server, Mac OS, Microsoft Office and Cloud file share support experience
  • MS Teams/Zoom/WebEx meeting setup and basic troubleshooting experience.
  • Basic LAN and IP networking knowledge and ability to approach issues logically using the OSI model or similar.
  • SCCM or imaging software experience.
  • Exposure to cloud technology.
  • VoIP experience.

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