Jobs At TCS – Overview
- Company – TCS
- Role – International Voice Support/Executive
- Qualification – Any Graduate ,B.Com/M.com/CA(Inter)/MBA (Finance).
- Experience – 1-5years
- Location – Mumbai/ Delhi/ Nagpur
- Salary – 3LPA- 6LPA
JOBS AT TCS – ROLES & RESPONSIBILITIES FOR INTERNATIONAL VOICE SUPPORT
- International Voice Support professionals are responsible for providing assistance to customers over the phone. This involves addressing inquiries, resolving issues, and ensuring a positive customer experience.
- Engaging in clear and effective communication with customers from different regions and cultures. International Voice Support requires the ability to adapt communication styles to ensure understanding and satisfaction across diverse customer bases.
- Resolving technical issues or concerns raised by international customers. This involves troubleshooting problems, guiding customers through solutions, and coordinating with technical teams if necessary.
- Ensuring proficiency in the required languages for effective communication with customers. International Voice Support professionals often need to be multilingual to cater to the diverse linguistic needs of customers from various regions.
- Maintaining accurate and detailed records of customer interactions, inquiries, and resolutions. Documentation is crucial for tracking customer history, identifying trends, and providing insights for process improvement.
Jobs At TCS – Roles & Responsibilities For Executive
- Executives are often responsible for overseeing and managing specific projects within their area of expertise. This includes defining project goals, coordinating team members, and ensuring timely completion.
- Executives play a key role in decision-making processes within an organization. They are responsible for analyzing information, evaluating options, and making strategic decisions that align with the overall goals and objectives of the company.
- Executives are often tasked with leading and managing teams. This involves providing guidance, setting expectations, fostering a positive work environment, and ensuring that team members are aligned with organizational goals.
- Depending on the executive role, individuals may be responsible for overseeing budgets and financial aspects related to their department or projects. This includes budget planning, expense tracking, and ensuring financial goals are met.
- Executives are responsible for effective communication with internal and external stakeholders. This involves conveying organizational strategies, providing updates on key initiatives, and maintaining positive relationships with relevant parties.
Jobs At TCS – Skills Required
- Executives need strong leadership skills to guide teams, make decisions, and inspire others. This includes the ability to set a clear vision, motivate team members, and lead by example.
- Effective communication is crucial for executives. They should be able to convey complex ideas clearly, communicate expectations, and interact with stakeholders at various levels.
- Executives often deal with complex issues and strategic decisions. Analytical thinking is essential for assessing information, identifying trends, and making informed decisions that align with organizational goals.
- The ability to think strategically and plan for the future is a key skill for executives. This includes setting long-term goals, developing strategies to achieve them, and adapting plans based on changing circumstances.
- Executives operate in dynamic environments, and the ability to adapt to change is crucial. This includes being flexible in approach, open to new ideas, and able to navigate through uncertainty and challenges.
FOR Mumbai/Thane LOCATION INTERESTED CANDIDATES CAN SHARE THEIR RESUME IN THE GIVEN MAIL-ID BELOW
|Role||International Voice Support|
|Experience||1 year – 5 years|
HOW TO APPLY FOR JOBS AT TCS ?
To apply for the Jobs At TCS – interested candidates must follow the procedure outlined below:
- Click on the “Click Here to Apply” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
Role – Executive (Delhi Location): Click Here to Apply
Role – Executive (Nagpur Location): Click Here to Apply