Infosys Recruitment | Technical Process Specialist

Infosys OFF Campus Drive 2023 Invites Students From Various Disciplines to apply for the Position of Technical Process Specialist In Bangalore, India. Below you will find more details about what you need to know if you are Interested and Eligible

Infosys Recruitment Details :-

Job Description & Responsibilities:-

• Excellent communication skills – CEFR :: B2, C1, C2.
• Work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BSOD, driver installation, Printer and Wi-Fi trouble shooting.

Eligibility Criteria:-

• Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
• Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
• Knowledge of Incident Management lifecycle.

Preferred Skill Set:-

• Aware of current role SLA and Metrics handled.
• Talents should be based out of Bangalore or Pune.
• Work from Office is mandatory, No option of hybrid and WFH.

150+ Premium 𝗧𝗲𝗰𝗵 𝗖𝗼𝘂𝗿𝘀𝗲𝘀 𝗖𝗼𝗺𝗽𝗹𝗲𝘁𝗲𝗹𝘆 at Rs 99/year

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