Monday, June 17, 2024
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IBM Career | Technical Support Engineer

IBM Career 2024 Invites Students From Various Disciplines to apply for the Position of Technical Support Engineer in Bangalore/Kochi, India. Below you will find more details about what you need to know if you are Interested and Eligible

IBM Recruitment Details :-

Company Name:IBM
Post Name:Technical Support Engineer
Salary:INR 5 LPA (via Glassdoor)
Degree:Bachelor’s/Master’s degree
Job Location:Bangalore/Kochi, India

Job Description & Responsibilities:-

  • Working with System Administrators and Developers for the world’s leading companies in industries including banking, commerce, insurance, social media, transportation, and governments.
  • Providing remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills, by interpreting product traces and logs, to solve complex technical problems.
  • In addition to determining recommendations for problem resolution, our engineers communicate action plans to our clients to ensure that the client is satisfied with steps towards resolution or the problem’s root cause
  • Our engineers continually flex their technology skills through driving problem resolution using improvements to existing and/or new technical support tools and procedures which can often include examining source code, providing feedback to development for product improvement, creating test cases, creating tools or providing debug modules to our clients.
  • Working on weekend/off-shift hours as Business demand

Eligibility Criteria:-

  • Master’s Degree in Information Technology.
  • Experience in problem analysis by recreating problems and/or utilising system dumps and traces.
  • Knowledge in Distributed/UNIX/Linux operating systems diagnosis and debugging.
  • Knowledge in Java diagnosis and debugging technologies.
  • Experience in Application and Web Server administration and implementation (including related technologies, e.g.: XML, Connectors, EJB, JSP, Servlets, Security, and Web services).
  • Experience in customer support processes.

Preferred Skill Set:-

  • Qualification in Information Technology.
  • Excellent communication and soft skills.
  • Highly organised.
  • Ability to perform administrative tasks and adhere to process.
  • Software troubleshooting and diagnostics.
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