Amazon Recruitment | Virtual Technical Customer Service | Work From Home

Amazon OFF Campus Drive 2023 Invites Students From Various Disciplines to apply for the Position of Virtual Technical Customer Service In Work From Home, India. Below you will find more details about what you need to know if you are Interested and Eligible

Amazon Recruitment Details :-

Job Description & Responsibilities:-

• Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work weekends, holidays and events
• Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Eligibility Criteria:-

• Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

Preferred Skill Set:-

• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills ability to clearly understand and state the issues customers present
• Ability to concentrate follow customers issues without distraction to resolution
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently

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