Zoom Career | Technical Support Engineer

Zoom Career 2024 Invites Students From Various Disciplines to apply for the Position of Technical Support Engineer in Bangalore, India.
Below you will find more details about what you need to know if you are Interested and Eligible

Zoom Recruitment Details :-

Job Description & Responsibilities:-

• Providing support to troubleshoot and resolve technical issues reported by customers through phone, chat, and ticket channels.
• Identifing bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions.
• Providing ideas and assist with the creation of documentation and training material for external and internal Support Center content.
• Maintaining clear, concise, and positive communication for all cases in a timely manner including follow-ups with customers and team members.
• Staying familiar with all of Zoom’s products and offerings, as well as those of competitors and partners in the industry.

Eligibility Criteria:-

• Have past experience of at least Tier II level Technical Support and Customer Service experience.
• Have experience in Unified communications with video and telephony-based products.
• Have knowledge in firewall and networking

Skills Set:-

• Have good working knowledge and skills in Microsoft Office 365, Microsoft Exchange, Azure AD and SSO
• Have understanding of networking concepts, protocols, and troubleshooting methodologies.
• Have understanding of SIP, Telephony and H323 Protocols.
• Have relevant certifications (e.g., CompTIA Network+, Cisco CCNA)

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