Thomson Reuters Recruitment | Technical Support Analyst

Thomson Reuters OFF Campus Drive 2023 Invites Students From Various Disciplines to apply for the Position of Technical Support Analyst in Work From Home, India. Below you will find more details about what you need to know if you are Interested and Eligible

Thomson Reuters Recruitment Details :-

Job Description & Responsibilities:-

• What’s in it For You?
• You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Eligibility Criteria:-

• Provide engineering expertise on a small number of products or on non-complex products.
• Interface with product support groups and development groups.
• Perform customer site break fix activities remotely (or dispatch to site when required) and full time on-site, using globally consistent methodologies and tools.
• Provide second level support for problem resolution, including reproduction of customer issues.

Preferred Skill Set:-

• Maintain awareness of relevant technical and product trends through self-learning/study, training classes and job shadowing.
• Maintain site documentation.
• Provide feedback to development and qualification teams.
• Escalate major, elusive or recurrent issues that affect customer satisfaction.

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