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Oracle Career | Cloud Support Engineer

Oracle Career 2024 Invites Students From Various Disciplines to apply for the Position of Cloud Support Engineer in Bangalore/Hyderabad, India. Below you will find more details about what you need to know if you are Interested and Eligible

Oracle Recruitment Details :-

Company Name:Oracle
Post Name:Cloud Support Engineer
Salary:INR 6-8 LPA (via Glassdoor)
Degree:Bachelor’s degree
Batch:2019/2020/2021/2022/2023/2024
Experience:Fresher(0-2yrs)
Job Location:Bangalore/Hyderabad, India

Job Description & Responsibilities:-

  • Technical Support & Troubleshooting: Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical issues, collaborating with cross-functional teams to identify solutions.
  • Customer Engagement & Relationship Building: Foster positive customer relationships by delivering exceptional support and understanding their needs.
  • Knowledge Management & Documentation: Contribute to maintaining an up-to-date knowledge base, documenting solutions and best practices.

Eligibility Criteria:-

  • We are seeking someone with 0-2 years of experience possessing the following qualifications
  • Technical Background: Bachelor’s degree in computer science, information technology, or related field preferred. Relevant experience with any bachelor’s degree is also considered.
  • Communication Skills: Exceptional written and verbal communication skills. Ability to convey technical information clearly and concisely to both technical and non-technical customers.
  • Learning and Certification: Cloud Associate/Professional Certification(s) from any cloud provider highly recommended.

Skills Set:-

  • Continuous Learning & Analytical Skills: Stay updated with cloud technologies, analyze support trends, and implement proactive measures to enhance service quality.
  • Feedback and Improvement: Provide feedback to enhance customer experience and collaborate with teams to improve services.
  • Proactive Support: Anticipate potential issues and provide proactive support to prevent disruptions.
  • Enable Support: Empower teams with best practices, training, and resources for effective customer assistance.
  • Escalation Handling & Metrics Reporting: Handle escalations, maintain accurate records, and provide insights for continuous improvement.
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