Oracle Career 2024 Invites Students From Various Disciplines to apply for the Position of Cloud Support Engineer in Bangalore/Hyderabad, India. Below you will find more details about what you need to know if you are Interested and Eligible
Oracle Recruitment Details :-
| Company Name: | Oracle |
| Post Name: | Cloud Support Engineer |
| Salary: | INR 6-8 LPA (via Glassdoor) |
| Degree: | Bachelor’s degree |
| Batch: | 2019/2020/2021/2022/2023/2024 |
| Experience: | Fresher(0-2yrs) |
| Job Location: | Bangalore/Hyderabad, India |
Job Description & Responsibilities:-
- Technical Support & Troubleshooting: Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical issues, collaborating with cross-functional teams to identify solutions.
- Customer Engagement & Relationship Building: Foster positive customer relationships by delivering exceptional support and understanding their needs.
- Knowledge Management & Documentation: Contribute to maintaining an up-to-date knowledge base, documenting solutions and best practices.
Eligibility Criteria:-
- We are seeking someone with 0-2 years of experience possessing the following qualifications
- Technical Background: Bachelor’s degree in computer science, information technology, or related field preferred. Relevant experience with any bachelor’s degree is also considered.
- Communication Skills: Exceptional written and verbal communication skills. Ability to convey technical information clearly and concisely to both technical and non-technical customers.
- Learning and Certification: Cloud Associate/Professional Certification(s) from any cloud provider highly recommended.
Skills Set:-
- Continuous Learning & Analytical Skills: Stay updated with cloud technologies, analyze support trends, and implement proactive measures to enhance service quality.
- Feedback and Improvement: Provide feedback to enhance customer experience and collaborate with teams to improve services.
- Proactive Support: Anticipate potential issues and provide proactive support to prevent disruptions.
- Enable Support: Empower teams with best practices, training, and resources for effective customer assistance.
- Escalation Handling & Metrics Reporting: Handle escalations, maintain accurate records, and provide insights for continuous improvement.
