Mphasis OFF Campus Drive | Technical Support Associate

Mphasis OFF Campus Drive 2023 Invites Students From Various Disciplines to apply for the Position of Technical Support Associate in Bangalore, India. Below you will find more details about what you need to know if you are Interested and Eligible

Mphasis Recruitment Details :-

Job Description & Responsibilities:-

• The tasks of these Engineers could include one or more of the following:
• Must possess the zeal to demonstrate Customer First culture in every interaction
• Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
• Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.
• Active demonstration of ownership, time management and multitasking of tools
• Demonstrate high level of Interpersonal & communication skills & handle objections and customer escalations
• Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
• Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is crucial
• A+ , N+, MCSA, MCSE Technical certifications would be added advantage

Eligibility Criteria:-

• Bachelor’s/Master’s Degree

Preferred Skill Set:-

• PRIMARY COMPETENCY : Service Desk PRIMARY SKILL : Technical Troubleshooting L1 PRIMARY SKILL PERCENTAGE : 90 SECONDARY COMPETENCY : Technical Support SECONDARY SKILL : Technical Support-Support Engineer SECONDARY SKILL PERCENTAGE : 5 TERTIARY COMPETENCY : Unified Communication TERTIARY SKILL : Office Telephony TERTIARY SKILL PERCENTAGE : 5

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