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Microsoft Recruitment | Technical Support Engineering | Work From Home

Microsoft OFF Campus Drive 2023 Invites Students From Various Disciplines to apply for the Position of Technical Support Engineering In Work From Home. Below you will find more details about what you need to know if you are Interested and Eligible

Microsoft Recruitment Details :-

Company Name:Microsoft
Post Name:Technical Support Engineering
Salary:INR 8 – 12 LPA (Expected)
Degree:Bachelor’s/Master’s Degree
Batch:2018/2019/2020/2021/2022/2023
Experience:Fresher/Experienced
Job Location:Work From Home

Job Description & Responsibilities:-

  • Support Escalation Engineers (SEE) serve as Senior technical leaders for Microsoft customers and partners, via phone, email chats, forums and web. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and enhancements, and creating self-help assets to broadly reach more customers. SEEs contribute to the success of others through mentoring peers, delivering one-to-many education and advising Managers on the development of the Team.
  • The strong suit of an SEE is in employing problem isolation techniques, assets, and product knowledge to solve problems. They investigate and solve highly complex technical issues requiring expert product or service knowledge. They act as a subject matter expert regarding product , configuration and will often employ sophisticated troubleshooting tools such as analysis of event logs, component traces, and performance traces to resolve customer issues. SEEs collaborate with experts from across the business, including our Development Teams.
Jobs By LocationJobs By BatchJobs By Degree
Bengaluru2018 BatchBE/B.Tech
Hyderabad2019 BatchME/M.Tech
Chennai2020 BatchBSC
Pune2021 BatchMCA
Mumbai2022 BatchBCA
Delhi2023 BatchBCOM
Noida2024 BatchMSC
Gurugram2025 BatchBBA

Eligibility Criteria:-

  • Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering
  • Responsible for the customer support experience with Microsoft
  • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
  • Identify cases that require escalation (either technically or strategically)
  • Create and maintain incident management requests to product group or engineering group

Preferred Skill Set:-

  • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
  • Provide ramp activities, knowledge sharing, technical coaching and mentoring
  • Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
  • Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

150+ Premium 𝗧𝗲𝗰𝗵 𝗖𝗼𝘂𝗿𝘀𝗲𝘀 𝗖𝗼𝗺𝗽𝗹𝗲𝘁𝗲𝗹𝘆 at Rs 99/year

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