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Infosys Walk-in Drive | voice process

Infosys Walk-in Drive 2023 – Infosys is scheduled to hire for the role of voice process for Any Graduate (Freshers) at Bangalore.

Infosys Walk-in Drive 2023 for voice process – Overview

  • Company – Infosys Walk-in
  • Roles – voice process
  • Qualification – Any Graduate
  • Location – Bangalore
  • Work Experience – 0 – 2 years
  • Salary – 3 LPA – 4 LPA

Infosys Walk-in Drive 2023 for voice process – Roles & Responsibilities

  1. Efficiently handle incoming and outgoing calls in a professional and customer-centric manner.
  2. Provide accurate information about products or services and address customer inquiries or concerns.
  3. Document customer interactions and maintain detailed and organized records.
  4. Follow communication scripts and company policies to ensure consistent service delivery.
  5. Identify and escalate priority issues, directing them to the appropriate department for resolution.
  6. Achieve and exceed individual and team performance targets, including sales or service-related goals.
  7. Collaborate with team members to enhance overall customer satisfaction and team efficiency.
  8. Stay informed about company products, services, and policies to ensure accurate and up-to-date assistance.
  9. Maintain a positive and solution-oriented approach to customer interactions.
  10. Continuously enhance product knowledge and customer service skills through training and professional development opportunities.

Infosys Walk-in Drive 2023 for voice process – Skills Required

  1. Exceptional verbal communication skills for clear and effective interaction.
  2. Active listening abilities to understand customer needs and concerns.
  3. Strong interpersonal skills for building rapport and fostering positive relationships.
  4. Problem-solving capabilities to address customer inquiries and provide solutions.
  5. Time management skills to handle calls efficiently and meet performance targets.
  6. Empathy and patience to ensure a positive customer experience.
  7. Adaptability to navigate through diverse customer scenarios and issues.
  8. Multitasking proficiency to manage various aspects of voice processes simultaneously.
  9. Product knowledge for accurate and informative responses to customer queries.
  10. Team collaboration skills to work cohesively in a dynamic voice process environment.

HOW TO APPLY FOR INFOSYS WALK-IN DRIVE 2023 FOR VOICE PROCESS ?

To apply for the Infosys Walk-in Drive 2023 for voice process Interview Candidate need to walk in to the Venue that is given below.

FOR BANGALORE LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Rolevoice process
Experience0 – 2 years
Date24 November
Time9.30 AM – 1.00 PM
walk-in Address:Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka – 560078

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