InDrive Recruitment | Customer Service Supervisor

InDrive OFF Campus Drive 2023 Invites Students From Various Disciplines to apply for the Position of Customer Service Supervisor In Work From Home. Below you will find more details about what you need to know if you are Interested and Eligible

InDrive Recruitment Details :-

Job Description & Responsibilities:-

• Handle incoming calls;
• Outgoing calls;
• Help and solve appeals of users.
• Control the quality of the work of the staff of the Contact Center
• Translation of texts;
• Train and hire new call center operators;
• Supervise and monitor the activities of contact center operators;
• Control the compliance of contact center operators with production discipline;
• Prepare reports on the quality of work performed by contact center operators;
• Answering questions from staff and providing guidance and feedback;
• Devise ways to optimize procedures and keep staff motivated.

Eligibility Criteria:-

• Competent verbal and written communication;
• Fluent language skills on demand;
• Fluent in English and Hindi;
• Tamil/Marathi/Bengali/Nepali (optional, will be a plus);
• PC knowledge at the confident user level;
• Willingness to travel.

Preferred Skill Set:-

• Unlimited opportunities for professional and career growth, regular external and internal training from our partners;
• The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry;
• Initial training;
• Probation period up to 3 months;
• Working hours: 2/2 shift work 8:00-20:00/20:00-8:00.

150+ Premium 𝗧𝗲𝗰𝗵 𝗖𝗼𝘂𝗿𝘀𝗲𝘀 𝗖𝗼𝗺𝗽𝗹𝗲𝘁𝗲𝗹𝘆 at Rs 99/year

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