Genpact Recruitment | Process Associate – Developer Support Engineering

Genpact Career 2024 Invites Students From Various Disciplines to apply for the Position of Process Associate – Developer Support Engineering in Hyderabad, India
Below you will find more details about what you need to know if you are Interested and Eligible

Genpact Recruitment Details :-

Job Description & Responsibilities:-

• Develop and maintain various products/softwares by using APIs, SDKs, and platform plugins
• Assist with software coding and troubleshooting issues with PHP, Python, and JavaScript coding languages
• Manage technical product issues and escalations, delivering the highest level of customer satisfaction by making use of software development methodologies, such as Lean and Six Sigma
• Work closely with Software Engineer Developers to understand their needs and develop solutions
• Understand and analyze High-End Metrics such as productivity, utilization, Turn Around Time, Transfer & Escalation Rates, etc.
• Perform data analysis with a Use Case submission to visualize trends, provide solutions and mitigate issues
• Ramp-up and train new hires in the process including E2E knowledge base Management
• Work collaboratively with both Internal and external stakeholders
• Be responsible for team’s operational metrics and will quo own with FLM and drive teams’ knowledge

Eligibility Criteria:-

• Bachelor’s or equivalent in computer science or related field
• Relevant experience providing Enterprise Support in a technical environment

Required Skills Set:-

• Strong analytical/coding and communication skills
• Ability to be flexible, multitask, and learn in a fast-paced environment
• Customer-focused and can demonstrate understanding and empathy
• Creative problem solver with excellent troubleshooting skills
• Self-driven nature with strong attention to detail and follow-through

How to Apply:-

We’re committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 – Your application
Step 2 – Your assessment
Step 3 – Your interview
Step 4 – Next steps

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