PowerSchool Recruitment | Associate Technical Support Engineer

PowerSchool Career 2024 Invites Students From Various Disciplines to apply for the Position of Associate Technical Support Engineer in Bangalore, India
Below you will find more details about what you need to know if you are Interested and Eligible

PowerSchool Recruitment Details :-

Job Description & Responsibilities:-

• Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
• Recognizes problems, conducts research, provides resolutions and follows up with customers as needed, escalating more complex cases to the appropriate team
• Logs and tracks calls using problem management database and maintains history records and related problem documentation
• Prepares standard statistical reports, such as help desk incident reports
• Consults with programmers to explain software errors or to recommend changes to programs
• May test software and hardware to evaluate ease of use and whether product will aid user in performing work
• All other duties as assigned

Eligibility Criteria:-

• 0-2 years’ prior experience in a technical support role
• Proficient in Microsoft Office suite
• Salesforce experience preferred

Required Skills Set:-

• Prior CRM experience preferred
• Strong attention to detail and time management
• Strong oral and written communication skills
• Strong customer service and conflict resolution skills
• Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
• Associate’s degree or equivalent work experience & should be flexible to work on weekends & holidays on a rotational basis

How to Apply:-

We’re committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 – Your application
Step 2 – Your assessment
Step 3 – Your interview
Step 4 – Next steps

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