Ford Career 2024 Invites Students From Various Disciplines to apply for the Position of Support Analyst in Chennai, India. Below you will find more details about what you need to know if you are Interested and Eligible
Ford Recruitment Details :-
| Company Name: | Ford |
| Post Name: | Support Analyst |
| Salary: | INR 4.2-6.5 LPA (via Glassdoor) |
| Degree: | Bachelor’s degree |
| Batch: | 2020/2021/2022/2023/2024 |
| Experience: | Freshers |
| Job Location: | Chennai, India |
Job Description & Responsibilities:-
- Analyse, troubleshoot production incidents
- Monitor health status of applications
- Problem Investigation and Root cause analysis
- Perform application deployments
- Develop monitoring solutions with latest monitoring tools (Splunk, Dynatrace, WhatsUp Gold etc..)
- Process automation through tools like Pega
- Actively participate in all team agile ceremonies
- Communicates with the business customers, Plant IT, ITO Operations team and Global support teams on a day-to-day basis and resolves incidents.
Eligibility Criteria:-
- Bachelor’s/Master’s Degree
Skills Set:-
- Lead & support problem management and drive for efficiency.
- Ensure adherence to CTQ in production support engagement.
- Ensure that appropriate security and controls are adhered .
- Ensure appropriate use of Ford IT processes, tools and methodologies within application.
- Documentation handling (Product specification, User Guides, Product Change Notice etc.)
- Guides and coach’s other Support Analyst on product teams.
- Organize team learning events.
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