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Ford Recruitment | Support Analyst

Ford Career 2024 Invites Students From Various Disciplines to apply for the Position of Support Analyst in Chennai, India. Below you will find more details about what you need to know if you are Interested and Eligible

Ford Recruitment Details :-

Company Name:Ford
Post Name:Support Analyst
Salary:INR 4.2-6.5 LPA (via Glassdoor)
Degree:Bachelor’s degree
Batch:2020/2021/2022/2023/2024
Experience:Freshers
Job Location:Chennai, India

Job Description & Responsibilities:-

  • Analyse, troubleshoot production incidents
  • Monitor health status of  applications
  • Problem Investigation and Root cause analysis
  • Perform application deployments
  • Develop monitoring solutions with latest monitoring tools (Splunk, Dynatrace, WhatsUp Gold etc..)
  • Process automation through tools like Pega
  • Actively participate in all team agile ceremonies
  • Communicates with the business customers, Plant IT, ITO Operations team and Global support teams on a day-to-day basis and resolves incidents.

Eligibility Criteria:-

  • Bachelor’s/Master’s Degree

Skills Set:-

  • Lead & support problem management and drive for efficiency.
  • Ensure adherence to CTQ in production support engagement.
  • Ensure that appropriate security and controls are adhered .
  • Ensure appropriate use of Ford IT processes, tools and methodologies within application.
  • Documentation handling (Product specification, User Guides, Product Change Notice etc.)
  • Guides and coach’s other Support Analyst on product teams.
  • Organize team learning events.
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