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HomeBangaloreAccenture Recruitment | New Associate-Query Management

Accenture Recruitment | New Associate-Query Management

Accenture OFF Campus Drive 2023 Invites Students From Various Disciplines to apply for the Position of New Associate-Query Management In Bangalore, India. Below you will find more details about what you need to know if you are Interested and Eligible

Accenture Recruitment Details :-

Company Name:Accenture
Post Name:New Associate-Query Management
Salary:INR 7 LPA (Expected)
Degree:Any Graduation
Batch:2019/2020/2021/2022/2023
Experience:Fresher(0-1yr)
Job Location:Bangalore, India

Job Description & Responsibilities:-

  • You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
  • You will also be responsible for closing the fault and complaints within SLA’s. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
  • The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
  • The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
Jobs By LocationJobs By BatchJobs By Degree
Bengaluru2018 BatchBE/B.Tech
Hyderabad2019 BatchME/M.Tech
Chennai2020 BatchBSC
Pune2021 BatchMCA
Mumbai2022 BatchBCA
Delhi2023 BatchBCOM
Noida2024 BatchMSC
Gurugram2025 BatchBBA

Eligibility Criteria:-

  • Ability to work well in a team
  • Adaptable and flexible
  • Agility for quick learning
  • Collaboration and interpersonal skills
  • Written and verbal communication

Preferred Skill Set:-

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your own team and your direct supervisor
• In this role you will be given detailed instructions on all tasks
• The decisions that you make impact your own work and are closely supervised
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
• Please note that this role may require you to work in rotational shifts

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