Wipro Career 2024 Invites Students From Various Disciplines to apply for the Position of Technical Support Engineer in Bangalore, India. Below you will find more details about what you need to know if you are Interested and Eligible
Wipro Recruitment Details :-
| Company Name: | Wipro |
| Post Name: | Technical Support Engineer |
| Expected Salary: | INR 3.5-5 LPA (via Glassdoor) |
| Job type: | Freshers/Experienced |
| Job Location: | Bangalore, India(Hybrid) |
Job Description & Responsibilities:-
- Handles direct customer inquiries
- Provides technical support to customers.
- Troubleshoots and repair solutions. Understand network architecture required to support VoIP services.
- Recommends network hardware, software and design elements.
- Answers technical questions, solve technical problems and suggest appropriate workarounds.
- Provides quick and accurate handling of support interactions ? phone, chat, screen sharing & email.
- Handles and resolve customer inquiries, questions, complaints, and concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.
- Offers alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns.
- Adhere to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.
Eligibility Criteria :–
- Graduate Degree
Required Skills Set:-
- Accuracy and attention to detail
- Excellent written language and comprehension
- Aptitude to comprehend articles and good analytical skills
- Ability to multitask
- MS Excel
- Neutral Voice and Accent and call management
- Process Knowledge
How to Apply:-
We’re committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.
While the application process depends on the role, there are some constant steps, which are;
Step 1 – Your application
Step 2 – Your assessment
Step 3 – Your interview
Step 4 – Next steps
Apply Link:- Click Here To Apply
(Apply before the link expires)
