Cognizant Recruitment 2024

Post Name: Process Specialist - Data

Salary: INR 4.5-7 LPA (via Glassdoor)

Qualification: BE/BTech/MCA) or High School graduate

Batch: 2020/2021/2022/2023/2024/2025

Experience: Freshers

Job Location: Bangalore, India

Job Description & Responsibilities:-    – Update trackers, Create/Update tickets, update required applications & tools and keep TL informed of new issues. – Use eMail and CRM tool, provide Quality Monitoring, First level escalations. – Team huddles, Knowledge base updates and Process Improvements. – Prepare meaningful reports in context to the audits, training etc. – Ideate and implement process improvement projects.

Required Skills Set:-  – Quality of Service – Online/Digital Marketing – Handle escalation calls. – Manage service levels on a day today basis. – Provide coaching and feedback for improvement.

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