📅 Date: September 19, 2025
📍 Location: Bangalore, KA, India – 560100
🆔 Req ID: 32096
💼 Work Mode: Remote (India)
About the Role
We are looking for a Workforce Management (WFM) Analyst/Supervisor to manage workforce planning, scheduling, and optimization within our organization. This role is critical for ensuring the right balance between staffing efficiency, compliance with labor laws, and delivering outstanding service levels. The ideal candidate will bring strong analytical expertise, data-driven decision-making, and workforce software proficiency to enhance team productivity and operational excellence.
Job Descriptions:-
| Company Name: | Gainwell Technologies |
| Role Name: | Workforce Management Analyst |
| Batches: | 2021-2025 |
| Degree: | Bachelor’s/Master’s Degree |
| Salary: | INR 6-9 LPA (Expected) |
| Position type: | Freshers/Experienced |
| Location: | Work From Home |
Key Responsibilities
🔹 Forecasting & Staffing
- Analyze historical trends and call volumes to develop accurate forecasts.
- Create staffing plans aligned with business goals and demand forecasts.
- Adjust workforce levels in real-time to meet service targets.
🔹 Scheduling & Allocation
- Design employee schedules that optimize efficiency while ensuring compliance.
- Manage shift patterns, rotations, and time-off requests to maintain coverage.
- Ensure adequate staffing during peak workload periods.
🔹 Performance Monitoring & Coaching
- Track real-time adherence to schedules and KPIs.
- Identify performance gaps and provide coaching or feedback.
- Conduct periodic performance reviews to support employee development.
🔹 Data Analysis & Reporting
- Leverage workforce data and KPIs to identify improvement opportunities.
- Build and present reports/dashboards to guide leadership decisions.
- Provide insights into cost optimization and productivity improvements.
🔹 Compliance Management
- Ensure compliance with labor regulations, overtime rules, and company policies.
- Monitor employee time, attendance, and schedule adherence.
- Proactively address risks related to workforce compliance.
Skills & Qualifications
✅ Required Skills
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Proficiency in Workforce Management software.
- Sound knowledge of labor laws and compliance standards.
- Expertise in telephony routing solutions.
- Strong command of Excel and Power BI for reporting & analysis.
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Why Join Us?
- Work in a remote-first role with flexibility.
- Collaborate with a dynamic and results-driven team.
- Opportunity to influence workforce optimization strategies.
- Enhance your skills with cutting-edge workforce management tools.
📍 Location: Bangalore, India (Remote)
💼 Role: Workforce Management Analyst / Supervisor