Zoho Recruitment | Technical Support Engineer

Zoho Career 2024 Invites Students From Various Disciplines to apply for the Position of Technical Support Engineer in Across India
Below you will find more details about what you need to know if you are Interested and Eligible

Zoho Recruitment Details :-

Job Description & Responsibilities:-

• Respond to customer inquiries via phone/email/chat in a timely and professional manner.
• Provide step-by-step guidance to customers to resolve issues.
• Assist customers with the integration of the payment gateway into their websites or applications.
• Gather customer feedback and provide insights to the product management and development teams.
• Provide regular updates to management on support trends and customer satisfaction.
• Collaborate with the development team to understand product features and functionalities.
• Conduct system testing to replicate customer issues and identify solutions.
• Conduct training sessions/ product demonstration for customers on using the payment gateway effectively.
• Develop internal training materials to keep the support team updated on new features and changes.

Eligibility Criteria:-

• Possessing 0 to 3 years of work experience in a similar industry.
• Work experience in the Fin-tech industry would be an added benefit.
• Exhibiting a keen interest, curiosity and enthusiasm for learning & adapting to emerging technologies.

Required Skills Set:-

• Strong communication and interpersonal skills.
• Being self-motivated, driven by results, and capable of working independently with minimal supervision.
• Displaying excellent analytical and problem-solving abilities.
• Should be willing to work in night shift.

How to Apply:-

We’re committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 – Your application
Step 2 – Your assessment
Step 3 – Your interview
Step 4 – Next steps

Join Our Telegram Channel: Click Here

Join Our Instagram Page: Click Here

Join Our Linked In Page: Click Here

Join our Official Twitter: Click Here

Join our WhatsApp Channel: Click Here

Apply Link:- Click Here