About Zoho:Zoho Corporation is a prominent, privately held, and bootstrapped software company founded in 1996, offering over 55 cloud-based applications for business, including CRM, HR, finance, and productivity tools. Known for its "built-in-house" approach, it supports over 100 million users worldwide, aiming for high affordability and privacy
About Zoho:Zoho Corporation is a prominent, privately held, and bootstrapped software company founded in 1996, offering over 55 cloud-based applications for business, including CRM, HR, finance, and productivity tools. Known for its "built-in-house" approach, it supports over 100 million users worldwide, aiming for high affordability and privacy
Role Name:Technical Support Engineer
Qualification:Graduate Degree
Experience:Freshers/Experienced
Salary:INR 6.5-10 LPA (Expected)
Batch:2021-2025
Job Description– Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).– Build a rapport with customers with clear and confident communication.– Focus on customer satisfaction and first-time-resolution.– Engage with the technical team to provide faster resolutions to technical issues.– Work closely with the technical content team to identify gaps in the help module.– Should be willing to work night shifts.
Job Description– Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).– Build a rapport with customers with clear and confident communication.– Focus on customer satisfaction and first-time-resolution.– Engage with the technical team to provide faster resolutions to technical issues.– Work closely with the technical content team to identify gaps in the help module.– Should be willing to work night shifts.
Job Location:Chennai, Salem, Coimbatore, Tirunelveli, and Madurai, India