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Cornerstone Recruitment 2026

About Cornerstone: Cornerstone OnDemand is a global HR software company specializing in cloud-based talent management, learning systems, and AI-powered workforce agility. Founded in 1999 and headquartered in Santa Monica, California, it helps over 7,000 organizations train, recruit, and manage employee performance. They were acquired by Clearlake Capital in 2021. [1, 2, 3, 4, 5]

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Job Role: Junior Support Specialist

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Qualification: Bachelor’s degree

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Batch: Recent Batch

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Salary: INR 4.6-8 LPA (Expected)

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Job Location: Pune, India

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In this role you will… – Consistently deliver positive customer experience reflected over Customer Satisfaction metrics (CSAT). – Continuous adherence with Cornerstone OnDemand support process to achieve Customer SLAs. – Time-bound and superior customer communication over CRM (salesforce), Phone and Email. – Regular quality updates until resolution to prevent case staleness/aging and preventing a backlog. – Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time-bound resolution in line with customer expectations.

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You've got what it takes if you have… – Bachelor’s degree in computer science or equivalent with less than a year of customer facing application support experience. – Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc. – Superior written and verbal communication skills. – Customer centric mindset, with passion for helping customers and providing excellent customer service. – Strong analytical and problem-solving skills. – Added Advantage - Familiar with support workflows and processes and experience working with CRM application like – Salesforce, in SLA driven ecosystem. – The role requires working in 24x7 environment (mostly US shift

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