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Cognizant Career | Technical Lead

Cognizant Career 2024 Invites Students From Various Disciplines to apply for the Position of Technical Lead in Bangalore, India(Hybrid)
Below you will find more details about what you need to know if you are Interested and Eligible

Cognizant Recruitment Details :-

Company Name:Cognizant
Post Name:Technical Lead
Salary:INR 4.5-6 LPA (via Glassdoor)
Degree:Bachelor’s degree
Batch:2020/2021/2022/2023/2024
Experience:Freshers
Job Location:Bangalore, India(Hybrid)

Job Description & Responsibilities:-

  • Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.
  • Adhere to customer security and compliance requirements.
  • Implement approved change requests in line with customer change management process.
  • Be responsible for incident life cycle following ITIL / BIC framework as applicable.
  • Adhere to customer communication etiquette.
  • Ensure stated productivity requirements are met for the engagement.
  • Review CSAT feedback and ensure timely implementation of corrective actions.
  • Participate in the Critsit process to resolve the incident in a timely manner.
  • Log and triage incidents.

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Eligibility Criteria:-

  • Qualification: Bachelor’s in Science/ Commerce/Engineering or equivalent
  • Must-Have Skills: SolarWinds-SAM, SolarWinds Log & Event Manager, and Solarwinds- Orion

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Required Skills Set:-

  • Coordinate with resolver groups vendors/carriers.
  • Troubleshoot the escalated incident/problem and refer/escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ).
  • Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.
  • Contribution to continuous service improvement plans (CSI).
  • Develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of the induction process for new joiners.

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