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Virtusa Recruitment 2026

About Virtusa: Virtusa is a global provider of digital engineering, IT consulting, and outsourcing services, helping organizations accelerate business transformation through domain-driven solutions. Founded in 1996 and headquartered in Southborough, Massachusetts, the company specializes in digital strategy, cloud transformation, and AI for industries like banking, healthcare,

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Job Role: Software Engineer

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Qualification: Bachelor's/Master's Degree

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Salary: INR 8-20 LPA (Expected)

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Batch: 2021-2025

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Job Location: Bangalore, India

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GCP Tech Support Agent : As a Cloud Support Agent, you are the first point of contact for users experiencing technical hurdles within Google Cloud Platform and Google Workspace. Your goal is to provide rapid, empathetic, and effective troubleshooting. You will use monitoring dashboards and AI assistants to identify, categorize, and resolve common infrastructure and collaboration issues, ensuring our users stay productive and our systems remain secure.Key Responsibilities Front-Line TroubleshootingIssue Triage: Monitor incoming tickets via Jira/ServiceNow, categorizing them by severity and identifying the core technical problem.

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– Platform Support: Assist users with common GCP tasks like VM restarts, Cloud Storage permissions, and Cloud SQL connectivity checks. – Workspace Management: Handle daily GWS tasks such as password resets, 2-step verification (2SV) recovery, and Shared Drive access issues. – Runbook Execution: Follow standardized "Step-by-Step" guides to resolve known errors without needing to escalate – Health Checks: Monitor Google Cloud Operations Suite (formerly Stackdriver) for red-line alerts on CPU usage, disk space, or service outages. – Log Analysis: Use Cloud Logging and AI-summa

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To Apply Click On the "Apply Now" Button Below

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